Training and Assessment TAEDEL301A Essay Example | Topics and Well Written Essays - 1500 words

Training and Assessment TAEDEL301A - Essay Example But within a few days of regular practice, one’s reflexes get tuned in with the whole process and one starts following it automatically. The task of driving can be explained from the perspective of the behaviouristic and cognitive theories. According to behaviourism, the reflexes of the body get conditioned to an action that it performs repetitively; hence in the presence of the stimulus, the body performs the task automatically. According to cognitive principles, with regular practice or repetition of a particular task, the mind adjusts and accommodates the new knowledge with the existing knowledge to form a new knowledge structure. As a result, the knowledge of the task passes from the short term memory to the long term memory and makes the learning permanent. The learner can be provided different types of trouble shooting cases and asked to resolve them. Practising the task in different contexts/situations would reinforce the acquired knowledge/skill. This task should be practised on a regular basis. It would help the learner respond quickly to situations and handle any kind of situation. In case of trouble shooting in customer care, the most effective way to determine learner performance is through customer feedback. The other way of evaluating is through mock test, where peers are acting as customers and the learning participant has to resolve the problems that each one comes up with. This assessment tool is relevant for evaluating the learner’s performance because it helps the instructor to see the learner in action. On the part of the learner, he/she also gets a real feel of doing the task hands-on and also understanding where he/she needs to improve. Learning takes place through adaptations and changes. Without initiating a change in the performance level or capacity of the learner, real learning cannot be facilitated. New knowledge structure